Privacy Policy

Last updated: August 2026

Pour Les Gens respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store.

Information We Collect

When you use our website or place an order, we may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase history

  • Payment and transaction information

  • Communications you send to us

  • IP address

  • Browser and device information

  • Website activity and interaction data

  • Marketing and communication preferences

Payment information is generally processed securely by our payment providers. We do not directly store complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking information

  • Process exchanges, returns, refunds or claims where applicable

  • Provide customer support

  • Detect and prevent fraud or misuse

  • Maintain and improve our website and services

  • Understand how customers interact with our store

  • Comply with legal, tax and accounting obligations

  • Send marketing communications where you have consented or where otherwise permitted by law

We only process personal information where we have an appropriate legal basis to do so, including fulfilling a contract with you, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent where required.

Payments

Payments made through our online store are processed by authorised third-party payment providers.

Depending on the payment method selected at checkout, your information may be shared with the relevant payment provider to complete and verify your transaction, prevent fraud and comply with financial regulations.

Shipping

To fulfil your order, we may provide necessary personal information to shipping carriers, fulfilment partners, customs authorities and other logistics providers.

This may include your name, delivery address, email address, phone number and information about your shipment.

For international orders, certain information may also need to be provided to customs or other government authorities.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website activity and, where permitted, provide personalised advertising.

Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may require your consent depending on your location.

Where required by law, you will be given the opportunity to manage your cookie preferences.

Analytics

We may use analytics services to understand how visitors interact with our website.

These services may collect information such as pages viewed, approximate location, device type, browser information, referral source and interactions with our website.

We use this information to understand website performance, improve the customer experience and make business and marketing decisions.

Marketing & Advertising

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may use your contact information to send you information about new releases, restocks, events, promotions and other Pour Les Gens updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within those communications.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order you have placed.

We may also use advertising and social media platforms to measure advertising performance and, where permitted, show relevant advertisements.

How We Share Personal Information

We do not sell your personal information in the ordinary meaning of selling personal information for money.

We may share information with trusted third parties where necessary to operate our business, including payment providers, shipping companies, e-commerce providers, analytics services, marketing platforms and professional advisers.

We may also disclose information where required to comply with applicable laws, regulations, court orders or lawful requests from authorities.

International Data Transfers

Some of the companies that help us operate our store may process information outside your country of residence.

Where required by applicable data protection law, appropriate safeguards are used when personal information is transferred internationally.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

For customers in the European Economic Area and other jurisdictions with similar privacy laws, these may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Restrict certain processing

  • Object to certain processing

  • Request portability of your information

  • Withdraw consent where processing is based on consent

  • Object to certain direct marketing activities

You may exercise applicable privacy rights by contacting us through the Contact page on our website.

We may need to verify your identity before completing certain requests.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

Children's Privacy

Our website and products are not intended to knowingly collect personal information from children below the minimum age permitted under applicable data protection law.

If we become aware that personal information has been collected from a child in circumstances where parental or guardian consent was legally required, we will take appropriate steps to address the situation.

Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal requirements or privacy practices.

The latest version will be published on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact us through the Contact page on our online store.