FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED?

Ready-made items are normally dispatched within 1–3 business days. During collection launches and periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a tracking link by email.

HOW LONG DOES DELIVERY TAKE?

Estimated delivery times after dispatch:

• Netherlands: 1–3 business days

• European Union: 2–5 business days

• United Kingdom: 3–5 business days

• International: 5– 8  business days

Delivery times are estimates and may be affected by customs, public holidays or circumstances outside our control.

HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated at checkout based on your location and selected delivery method.

Orders over €220 qualify for free shipping.

HOW CAN I TRACK MY ORDER?

You will receive tracking information by email once your order has been dispatched.

You can also track your shipment through the “Track Your Order” page on our website.

WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?

International orders may be subject to customs duties, taxes or import charges depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer. Pour Les Gens does not control or collect these fees.

CAN I CANCEL OR CHANGE MY ORDER?

Cancellation or amendment requests must be submitted within 24 hours of placing the order.

After this period, we cannot guarantee that changes can be made because the order may already be processing or in transit.

DO YOU ACCEPT RETURNS OR EXCHANGES?

We offer exchanges on eligible unworn items returned in their original condition, with all tags and packaging attached.

We do not ordinarily provide refunds for change-of-mind purchases, except where required by applicable consumer law.

Items that have been worn, washed, damaged or altered cannot be accepted.

Contact us before returning anything. Returns sent without prior approval may not be accepted.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Contact us as soon as possible through our Contact page and include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate replacement or refund.

HOW DO I CHOOSE THE CORRECT SIZE?

Sizing and fit information is provided on each product page.

Please check the product-specific size guide and model references before placing your order, as sizing may vary between designs.

If you are between sizes or want a more relaxed fit, follow the sizing recommendation listed on the relevant product page.

WILL SOLD-OUT ITEMS BE RESTOCKED?

Selected products may be restocked, but restocks are not guaranteed.

Follow Pour Les Gens on Instagram and subscribe to our mailing list for release and restock announcements.

CAN I ORDER FROM OUTSIDE EUROPE?

Yes. Pour Les Gens ships internationally to the countries available during checkout.

If your country does not appear at checkout, please contact us before placing an order.

CAN I COMBINE MULTIPLE ORDERS?

We cannot guarantee that separate orders can be combined after they have been placed.

To avoid paying multiple shipping charges, place all desired items within one order whenever possible.

HOW CAN I CONTACT POUR LES GENS?

For questions regarding an order, product or delivery, use the Contact page on our website.

Please include your order number when contacting us about an existing purchase. We aim to respond within 1–2 business days.